Customer Engagement partner

InsiderOne

InsiderOne works best when your on-site experience and your outbound messages have to run as one system. Its Insider One AI layer adds predictive and agentic intelligence on top of a built-in CDP and cross-channel orchestration, which matters most for retail, e-commerce, and travel businesses where a mistimed banner or a generic homepage costs real revenue. It's also the platform of choice behind some of SA retail's biggest names, Shoprite and Massmart among them, which is proof it works at enterprise scale.

Get connected See the Customer Engagement service →

Vintage cut-out collage, customer engagement strategy

WHERE IT FITS

Companies where website experience, AI-driven personalisation, and customer comms must work as one: retail, e-commerce, travel.

WHAT IT DOES

AI-native cross-channel engagement, Insider One AI adds predictive and agentic intelligence, plus a built-in CDP and deep on-site personalisation, across 12+ channels including WhatsApp and site search. Built for retail, e-commerce, and travel, where the website experience matters as much as the message.

WHAT WE OFFER AROUND INSIDERONE

We configure the data model and CDP setup that InsiderOne's AI personalisation depends on, build out the agentic rules and journeys that decide what each visitor sees and receives across WhatsApp, email, and on-site, and get marketing and product teams trained to run and iterate on campaigns without engineering in the loop.

Data modelCDP configAI personalisation rulesMarketing+product training

Partner spotlight: InsiderOne →

GO DEEPER

More on InsiderOne.

OTHER CUSTOMER ENGAGEMENT PARTNERS

0 1 1 1 1 0 0 1 0 1 1 0 1 0 1 1

Sharp. Let's connect.

One email, a straight answer on whether we're the right fit. No 40-slide deck, promise.

Start a conversation connect@youknow.co.za →

YOUKNOW <3